As the provision of quality customer support increasingly shapes today’s competitive environment, as a business owner, you must know […]
Tag: Customer
Using AI to automate customer service workflows
Businesses considering integrating artificial intelligence into their customer service workflows might be interested in a new video created by IBM. […]
Creating Assistant API AI customer service automations
If you are interested in building your very own AI customer service representative to help with the ever-increasing workflow of […]
GenAI in Banking: Transforming Customer Experiences and Operations
Thе banking industry has always bееn at thе forefront of adopting cutting-еdgе technology to enhance its services and streamline operations. […]
Ethical Principles To Follow When Implementing CCaaS for Customer Support
CCaaS ‘s powerful CRM capabilities provide businesses with immense potential to transform customer service operations. However, with any powerful technology, […]
ChatGPT for Businesses: Utilizing AI for Customer Support
This guide is designed to show you how to use ChatGPT for your business. In the dynamic and rapidly changing […]
Customer Feedback Survey Engagement Rates
Did you know that 90% of consumers read online reviews before visiting a business? Understanding customer feedback is crucial […]
Data Security in CRM Development: Protecting Customer Information
Source: canva.com The ease of digital data, however, comes with the burden of ensuring strong data security measures. In this […]
BMW Proactive Care is an AI-driven offering in customer service
BMW has announced a new AI-driven offering in customer service called BMW Proactive Care, and it comes with a range […]
How to use AI to automate customer service emails
Emails are the bane of many people’s lives especially if you are in the customer service section of your business […]
