Apple today sent an email to some iPhone Upgrade Program members to inform them that their previously-completed iPhone trade-in has been “canceled,” but the email was almost certainly sent in error based on the circumstances.
Apple told customers it never received their iPhone, even though they sent it in months ago. In many cases, the customers physically handed their iPhones to an Apple Store employee in person, so there is no possible way they could be at fault.
“Because you didn’t trade in your iPhone, we are unable to complete the trade-in process,” the email says, according to a screenshot shared with us by reader Quinn Everett. “The associated loan on this iPhone will resume.”
Everett and others said the Apple Store app also shows their iPhone’s trade-in status has changed to “canceled,” suggesting that Apple’s email is legitimate. The email has been widely shared across the MacRumors Forums, Reddit, and X, with many customers receiving it in the early hours of Thursday morning in the United States.
Many customers who received the email completed their iPhone trade-in last September, when the iPhone 15 series launched, so the delayed timing of the email suggests that it was sent as a result of a system glitch. Apple did not immediately respond to our request for comment, but we will update this story if we receive an explanation.
Popular Stories
Apple Announces ‘Let Loose’ Event on May 7 Amid Rumors of New iPads
Apple has announced it will be holding a special event on Tuesday, May 7 at 7 a.m. Pacific Time (10 a.m. Eastern Time), with a live stream to be available on Apple.com and on YouTube as usual. The event invitation has a tagline of “Let Loose” and shows an artistic render of an Apple Pencil, suggesting that iPads will be a focus of the event. Subscribe to the MacRumors YouTube channel for more …
Apple Cuts Vision Pro Shipments as Demand Falls ‘Sharply Beyond Expectations’
Apple has dropped the number of Vision Pro units that it plans to ship in 2024, going from an expected 700 to 800k units to just 400k to 450k units, according to Apple analyst Ming-Chi Kuo. Orders have been scaled back before the Vision Pro has launched in markets outside of the United States, which Kuo says is a sign that demand in the U.S. has “fallen sharply beyond expectations.” As a…
Apple Releases Open Source AI Models That Run On-Device
Apple today released several open source large language models (LLMs) that are designed to run on-device rather than through cloud servers. Called OpenELM (Open-source Efficient Language Models), the LLMs are available on the Hugging Face Hub, a community for sharing AI code. As outlined in a white paper [PDF], there are eight total OpenELM models, four of which were pre-trained using the…
Apple Finally Plans to Release a Calculator App for iPad Later This Year
Apple is finally planning a Calculator app for the iPad, over 14 years after launching the device, according to a source familiar with the matter. iPadOS 18 will include a built-in Calculator app for all iPad models that are compatible with the software update, which is expected to be unveiled during the opening keynote of Apple’s annual developers conference WWDC on June 10. AppleInsider…
iOS 17.5 Will Add These New Features to Your iPhone
The upcoming iOS 17.5 update for the iPhone includes only a few new user-facing features, but hidden code changes reveal some additional possibilities. Below, we have recapped everything new in the iOS 17.5 and iPadOS 17.5 beta so far. Web Distribution Starting with the second beta of iOS 17.5, eligible developers are able to distribute their iOS apps to iPhone users located in the EU…
